Customer relationship management (CRM),customer satisfaction, loyalty and port performance: a case study of Kenya Ports Authority (KPA)

Author

Egilla Mkawuganga

Date of Award

11-4-2018

Document Type

Dissertation

Degree Name

Master of Science in Maritime Affairs

Specialization

Port Management

Campus

Malmö, Sweden

Country

Kenya

First Advisor

Ballini, Fabio.

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