Date of Award
Master of Science in Maritime Affairs
This dissertation investigates Chittagong Port Authority (CPA) stakeholder perceptions of financial incentives in Truck Appointment Systems (TAS), aiming to address the escalating congestion and operational challenges posed by peak-time truck arrival frequency. The objectives of this research are as follows: (i) To identify the factors that influence trucking companies to arrive at the CPA gate during peak hours. (ii) To evaluate stakeholder perceptions of the effectiveness of financial incentives in the TAS to reduce peak-time truck arrival frequency at Chittagong Port. (iii) To identify the key factors influencing stakeholder acceptance or resistance towards financial incentives in the TAS.
By employing a mixed-methods approach combining surveys and interviews, the study identifies the factors influencing stakeholder decisions for peak-time arrivals, evaluates their perceptions regarding the effectiveness of financial incentives in TAS, and determines the key drivers of acceptance or resistance.
Findings reveal that stakeholders' arrival decisions are shaped by factors such as cargo readiness at the port, customs procedures, customer preferences, availability of port operational facilities, and cost-saving considerations. A majority (64%) expressed a positive view of financial incentives, particularly emphasizing operational benefits and increased trip feasibility. Company size significantly impacts acceptance and resistance levels, with micro-sized and small-sized companies expressing varying degrees of cynicism and resistance, while medium-sized companies show the highest acceptance levels, underscoring the need for tailored incentive programs that address varying stakeholder needs and concerns.